Frequently Asked Questions

1. Are you licensed and insured?
Yes, we are licensed with the state of North Carolina and we carry liability and workman's compensation insurance.

2. Who actually does the work?
Eric may does all the work. Depending on the size of your project, Eric might bring in an assistant to help him. This would be discussed in advance.

3. Do you provide written estimates?
Yes, we provide detailed, written estimates and discuss them with the client before starting the job. Please note that an estimate is an approximation of what your project will cost based on materials needed and and the amount of time we think it will take to complete the job. The actual cost could vary depending on additional factors, including, but not limited to, the actual cost of supplies and materials, last minute add-ons/deletions you make to the project and if additional work is required to correct an unforeseen problem (ex. having to replace a subfloor or part of a floor joist due to an unknown plumbing leak).

4. Will we have a written contract?
We require a signed contract prior to the start of the project.

5. Do I have to pay for the entire project upfront or make a down payment?
We require a 25% deposit to cover the initial cost of materials to begin your project, then project payments when the job is 50% and 100% complete.

6. What forms of payment do you accept?
We accept cash and check payments. We do not accept credit or debit cards at this time.

7. Do you provide references?
Yes, most of our business is word-of-mouth, so we encourage potential clients to speak with former clients. You may contact the office for a list of references or view the Testimonies page on our website. We are proud members in good standing with Angie's List and the Better Business Bureau.

   
 

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PO Box 242172 - Charlotte, NC 28224-2172 - 704.458.1253

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